Billing and refunds

Purchasing availability

Purchases are not open yet. You can review the plans and billing cycle without making a payment. The refund rules below apply when purchases open.

Billing and monthly credits

Plans are priced in USD. Monthly plans charge for one month at a time. Annual plans charge the full year upfront and issue generation credits each month, rather than all at once. Applicable taxes are shown at checkout before payment.

Each generation uses one credit and usually returns two tracks. Unused credits expire at the next monthly boundary and do not roll over. Downloading an available MP3 again does not use another generation credit. See Pricing for the amount and monthly allowance of each plan.

Renewals and cancellation

Subscriptions renew automatically at the selected billing interval until canceled. You can cancel automatic renewal from Billing. Cancellation stops the next renewal; it does not refund an existing payment. The paid period continues until its end date. Annual plans continue to issue monthly credits during that paid period.

Failed generations and payment refunds

If a generation fails, its credit is returned to the original credit grant, subject to that grant's expiration and refund status. A returned generation credit is not a cash refund. Credits removed by a payment refund are not restored by a later generation failure.

A full payment refund removes the remaining credits associated with that payment and stops further grants from it. A partial refund reduces the allowance associated with that payment.

Refund eligibility

For your first purchase, you can request a full refund within 7 days (168 hours) of payment if you have completed no more than 3 successful generations using that purchase. This applies to monthly and annual plans, once per customer. We count generation requests, not individual tracks. Failed generations whose credits are returned do not count.

For an automatic renewal, you can request a full refund within 72 hours of the charge if you have not used the new billing period’s credits for a successful generation. We also cancel future renewals when approving this refund.

Outside these conditions, changing your mind or not using your subscription does not normally qualify for a refund. You can still cancel future renewals. We do not normally prorate unused days or months, including on annual plans.

Duplicate charges, payments without the purchased allowance, and significant service failures are reviewed separately and are not limited by the trial window or generation count above. These rules do not limit any refund, withdrawal, or other rights you have under applicable law.

Requesting a refund

Email support@nanoaisong.com with your account email, order number, and reason for the request. The deadline is based on when you send the request, not when we finish reviewing it. Stop generating with the affected allowance while we review your request.

We respond within 2 business days and normally complete our review within 5 business days. Approved refunds are processed through Creem to the original payment method; the time until the money reaches you depends on your payment provider or bank. For a full refund of the current subscription payment, we also stop future renewals and remove the remaining allowance for that payment.

Billing questions

For duplicate charges, unexpected payments, or refund questions, email support@nanoaisong.com with your order number and account email. Do not send card numbers, security codes, or passwords. If payment appears to have gone through but confirmation is delayed, check Billing before paying again.